Implementation Manager – CS

Location: Bengaluru, Karnataka, India

Position Title: Implementation Manager

Location: Bangalore

Employment Status: Regular Full-time

Experience: 4-7 years

Reports To: Head-Customer Success

Travel: Occasional

Salary: Commensurate with skills

Responsibilities:

Administer everyday workflow of all implementation processes and provide technical support to all associates

Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.

Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.

Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.

Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.

Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.

Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.

Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Requirements:

4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.

Very strong verbal and written communication skills absolutely essential.

Proven experience building strong internal and external relationships

Proven track record of establishing themselves as a strategic trusted advisor to clients;

Proven track record in customer service in a highly-professional in a dynamic, start-up environment

Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.

Ability to report and share client’s status on a timely/pre-defined interval

SaaS experience and understanding of SaaS metrics is a benefit

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Proven ability to coach & mentor team members

Bachelor’s Degree with preferably an MBA

Benefits:

Excellent Opportunity to be involved in high impact work and progressive learning environment

Great team members & energy filled work environment

Competitive salary

Excellent benefits package